Asked, answered

Yes. Most appointments are private and one-on-one, with our full attention for the length of your visit — and if you'd rather bring someone along, that's easy to arrange too.

Absolutely. Sisters, friends, a bridal party — we regularly arrange group sessions, so everyone can be fitted together. Just mention it when you request an appointment and we'll set up a time that works for the whole group.

We do. Custom pieces are designed around your hair selection, length, density, color, cap construction, hairline, and lifestyle. The full process is described on our custom wigs & sheitels page.

Timelines vary with hair selection and construction, and are confirmed clearly at your consultation. If you have a simcha or a date in mind, tell us early — we will plan backwards from it.

That is the heart of what we do. Length and color are chosen on you, and cap construction is matched to your comfort and how you wear your hair — with an honest opinion when you want one.

Every piece leaves with a written care card, and your routine is walked through in person at your final fitting. Our online care guide covers the essentials.

Yes — washes and sets, restyling, and repairs, for Shaynelle pieces and, after review, for pieces purchased elsewhere.

Pricing is shared at consultation, because every piece is priced on the hair, length, cap, and styling that suit you — not a one-size figure. We are always transparent in person, with no obligation.

Please do — and the earlier the better. We reserve time for pre-simcha fittings and styling so that the week of the event itself is calm.

Yourself, mainly. Photos of styles you like are helpful, as is your current wig or sheitel if you have one. If you wear glasses for mirrors, bring them — you'll want a good look.

Please do. Screenshots, saved photos, even a description of a color or cut you like all help us prepare before you arrive — send them ahead through the contact page or bring them to your appointment.